Maintenance
At ATM Outsourcing, we strongly believe that quality and efficiency are key factors for the success of any business. Recognizing this importance, we have established our own maintenance laboratory, equipped with a highly specialized team. This internal structure allows us to have full control over preventive and corrective maintenance processes, ensuring agility, precision, and the rapid restoration of your equipment's functionality. By choosing ATM Outsourcing, you benefit from a service that prioritizes maximum network availability, minimizing interruptions, and optimizing your customers' experience. Below, we detail the advantages of relying on our expertise:
Maintenance laboratory
state-of-the-art in-house
We have a fully equipped laboratory where we carry out repairs and maintenance with the highest quality standards.
Professionals
specialized
Our team is made up of highly qualified and specialized professionals, ready to solve any problem with agility and precision.
Guarantee of
quality guarantee
All our services are carried out under strict quality control, ensuring that each device receives proper treatment and returns to perfect working condition.
Agility in repair and logistics
repairs and logistics
We understand that time is a valuable resource. That's why we commit to fast repair and logistics deadlines, minimizing the interruption of your operations.
Maintenance services
included in our contracts
We understand that time is a valuable resource. That's why we commit to fast repair and logistics deadlines, minimizing the interruption of your operations.
Technical assistance
customized
We understand that time is a valuable resource. That's why we commit to fast repair and logistics deadlines, minimizing the interruption of your operations.
Voice and Data
With ATM Outsourcing's Voice and Data Plan, you have the freedom to choose between the carriers Tim, Claro, and Vivo, using the area code of your region. Our goal is to ensure your company is always connected, no matter where you are in Brazil.
Advantages of the Voice and Data Plan
National coverage
The plan covers the entire Brazilian territory, allowing unlimited calls to any phone and carrier. Stay in touch with your customers and team without worrying about extra charges.
Unlimited internet access
Enjoy unlimited internet from anywhere in Brazil via ATM’s APN. This means your team can stay productive on the go, with fast and reliable access.
Temporary Rental
In the dynamic business landscape, temporary projects often require adaptable solutions precisely aligned with the specific needs of each context. Recognizing this, ATM Outsourcing offers its temporary rental plan for ATM-branded smartphones. With a minimum contractual period of 3 months, this option is ideal for short-term initiatives—ranging from the implementation of remote work models and targeted marketing campaigns to corporate event coverage and other specific demands.
Why choose temporary rental?
ATM’s temporary rental of smartphones and tablets is the perfect solution for companies that need high-quality devices for a limited time without the commitment of a long-term purchase. With the temporary rental plan, your company benefits from:
Full support included:
In addition to high-performance smartphones and tablets, ATM's temporary rental includes full technical support throughout the rental period. This ensures your team always has the necessary assistance to keep devices functioning optimally.
Flexible periods:
The rental is available for a minimum period of 3 months, providing the necessary flexibility to adapt to temporary projects or short-term needs.
Ideal for various scenarios:
Whether managing a remote team, executing marketing campaigns, or equipping staff for a specific event, ATM’s temporary rental is the ideal choice. Devices are delivered ready to use and configured according to your project’s needs.
Advantages of temporary rental
Cost-effectiveness:
With temporary rental, your company avoids major investments in equipment that will only be used for a short time, optimizing financial resources.
Agility and practicality:
All rented devices are delivered ready for immediate use, with the necessary settings and applications pre-installed. Additionally, our support team is available to resolve any technical issues that may arise.
Quantity flexibility:
ATM Outsourcing allows you to rent exactly the number of devices your company needs, adjusting the quantity according to your project’s demand.
Full Insurance and Protection
In today’s corporate environment, where mobility is one of the key drivers of productivity, protecting mobile devices used by employees has become not just a preventive measure but a strategic necessity. Equipment exposed to drops, theft, misuse, or unexpected failures represents significant risks to operational continuity and the integrity of business data. With this in mind, ATM Outsourcing has developed an insurance solution specifically for ATM-branded devices. Our insurance offers comprehensive and flexible coverage, ideal for companies looking to minimize losses and keep their teams always connected. With two deductible options available, the coverage adapts to different realities and operational challenges, ensuring that your company has support and security even in the face of unforeseen daily issues.
Flexible deductibles for greater peace of mind:
ATM insurance is designed to offer flexibility and security. There are two types of deductibles to suit different circumstances.
Reduced deductible with police report submission:
In cases of theft or robbery, by providing a police report, your company can benefit from a reduced deductible, making the replacement of the equipment more cost-effective.
Deductible for loss or misplacement:
For cases of loss or misplacement, ATM insurance offers a specific deductible, ensuring that the replacement process is fast and hassle-free.
Services included in ATM insurance
ATM insurance is one of the most complete on the market, offering a range of services that provide peace of mind and efficiency in managing your company’s devices:
Immediate replacement of damaged equipment:
In cases of theft or robbery, by providing a police report, your company can benefit from a reduced deductible, making the replacement of the equipment more cost-effective.
Flexible shipping:
The replaced equipment can be sent directly to the company or, if preferred, to the responsible employee, providing greater convenience and agility.
MDM locking of damaged equipment:
In case of a claim, devices are remotely locked through our MDM (Mobile Device Management) system, protecting your company’s data from unauthorized access.
Integrated security app:
All of our devices come with a pre-installed security app, providing additional protection against threats and allowing for more secure device management.
ATM Screens
In the corporate environment, smartphones are essential tools for communication and team productivity. However, accidents happen, and screen breakage is one of the most common occurrences that can interrupt workflow. With ATM Screen, you and your company have full support for maintaining the screens of the smartphones used by your employees, ensuring that no unforeseen event affects your business’s efficiency.
What is ATM Screens?
ATM Screen is a specialized service that provides full coverage for the maintenance of corporate smartphone screens. For a monthly fee per device, your company ensures that any screen-related issue will be resolved quickly and efficiently, with no surprises or additional costs.
Benefits of ATM Screen
Full Coverage:
With ATM Screen, your company doesn’t have to worry about high costs or complicated processes to repair broken screens. Everything is included in the monthly fee, providing peace of mind and cost predictability.
Agility in Repairs:
We understand that time is money. Therefore, we ensure fast service to get smartphones back into use as quickly as possible, minimizing any impact on your team's productivity.
Specialized Support:
Our team of technicians is highly qualified and prepared to handle all types of screen damage, from minor cracks to complete breakage. You can trust that the repair will be done to the highest quality standard.
Continuous Protection:
With ATM Screen, your devices are always protected. No matter how many times the screen needs to be repaired, you can rely on our coverage with no incident limits.
ATM Exchange
In the business environment, time is precious, and the continuity of operations depends on tools that function perfectly. When a corporate smartphone is damaged, productivity can be directly impacted. To prevent this from happening, ATM Exchange offers a practical and efficient solution: we immediately send a replacement smartphone to ensure your work continues without interruptions.
What is ATM Exchange?
ATM Exchange is an exclusive service that optimizes the resolution of issues related to damaged phones, eliminating long repair times. When a device needs to be repaired, we immediately send a replacement ATM smartphone, maintaining continuity of work in your company. This service ensures that your employees never go without a functional device, preventing delays and loss of productivity.
Benefits of ATM Exchange
By subscribing to ATM Exchange, your company will benefit from a range of exclusive features designed to ensure maximum efficiency and security in the use of mobile devices.
MDM (Mobile Device Management) available for all Android devices:
Easily manage all your mobile devices by applying security policies, configuring restrictions, and maintaining full control over corporate apps and data.
Level 1 and 2 Technical Support:
Our highly qualified support team is available to resolve any technical issue, providing fast and effective assistance to ensure your devices are always functioning perfectly.
App Updates:
Keep all corporate apps updated and running optimally, with no need for user intervention.
Group Configuration and Restrictions:
Our highly qualified support team is available to resolve any technical issue, providing fast and effective assistance to ensure your devices are always functioning perfectly.
Front Exchange:
While the original device is under repair, we send as many smartphones as needed to replace the damaged one. This ensures that your team is never waiting for a repair, guaranteeing total continuity of operations.
User Management:
Add or remove users quickly and easily, ensuring that only authorized individuals have access to company devices and information.
ATM MDM+
While the original device is under repair, we send as many smartphones as necessary to replace the damaged one. This ensures that your team is never waiting for a repair, guaranteeing total continuity of operations.
1. Maximized Productivity
ATM MDM+ provides complete control over mobile device usage, ensuring they are used exclusively for professional purposes. With advanced features such as app blocking, restricted access to social media and entertainment content, the platform eliminates distractions and ensures that employees remain focused on work. Additionally, ATM MDM+ prevents the installation of unauthorized apps and games, further reinforcing digital discipline in the corporate environment.
2. Extended Battery Life
One of the significant advantages of a device dedicated exclusively to work is the significant improvement in battery life. By eliminating the use of non-work-related apps and controlling background processes, ATM MDM+ optimizes energy consumption. This means that employees can rely on their devices throughout the workday without frequent charging concerns, which in turn improves operational efficiency.
3. Increased Device Durability
Corporate-focused usage also contributes to the longevity of devices. With ATM MDM+, smartphones and tablets are less exposed to situations that could cause damage, such as drops or exposure to harmful elements. This extended durability not only protects the company's investment but also reduces the need for frequent equipment replacements, a crucial aspect of financial sustainability.
4. Reduction of Operational and IT Costs
One of the most attractive promises of ATM MDM+ is the significant reduction in operational and IT costs. The EMM/MDM management platform can cut operational costs by up to 20%, while also reducing technical support and maintenance expenses by up to 50%. This savings is possible thanks to ATM MDM+'s ability to automate processes, simplify device management, and prevent problems before they become major obstacles.
5. Compatibility with Android Devices
ATM MDM+ is highly compatible with Android smartphones and tablets, the most widely used mobile devices in the corporate market. This compatibility ensures that your company can adopt ATM MDM+ without the need for significant investments in new devices. Additionally, all devices managed by ATM MDM+ benefit from ATM's exclusive solutions, providing a consistent and integrated user experience.
ATM Support
In the corporate world, time is one of the most valuable resources. When it comes to telephony issues, every minute counts, and the efficiency of support can make all the difference in your company's productivity. That’s why ATM Support is the perfect solution to resolve telephony issues quickly, saving time and significantly boosting productivity.
Why is ATM Support different?
Specialized corporate support:
Deep knowledge of business needs and the ability to offer customized solutions.
Lowest SLA in the market
Fast and effective support:
Focused on speed without compromising quality, solving problems assertively and accurately.
Reduction of internal support burden:
By relying on ATM Support, your internal IT team can focus on strategic tasks, while we handle all telephony issues.
Assertiveness in resolutions:
Our experts not only solve problems but also prevent future occurrences, continuously improving system performance.